All of our products come with the full world manufacturer warranty. According to the European Rules (European Union ) all the products come with a 24 months warranty when the client is an individual/private.When the order is placed by a Company/Business name the warranty period is 12 months. Warranty period outside European Union is 12 months.
. In case of faulty product you need to get in touch with the our company first. We will give instructions how to manage the problem .The client can be addressed to the local service center (if any ):alternatively we organize the collecting of the machine to be fixed or replaced by our technical service. This depends by the nature of the problem also.
The electrical products come with the 2 pins plug (named as Schuko or German type).This plug is used in the most of the European countries ( Germany, Sweden, Denmark, Holland, Spain......).
On request it's available the UK 3 pins plug
We sell new machines only
Pls note that most of the machine we sell are tested at the manufacturers. Due to this testing you could find water residual in the boiler of some machines (espresso machines).
Once the shipping is made you will be informed via email with the tracking number.You can check the parcel status at the web site of the courier using that number.
All shipments are covered by an insurance to cover the possible damages in shipping. Should you notice any damage pls inform the courier immediately and contact our company to open a claim.