|
La Gondola is a store of carefully selected
fine Italian products. We have been selling via Internet
,phone,fax, email,chat for 9 years now (since 1997).
Our clients are individuals ,small
and big companies who love the Italian Style . We export
to more than 50 countries worldwide now . We wish to
thank all the clients that have been supporting us since
our first day of activity.
The different product categories are similar in their
fine quality and in the attention paid to small details
which have made the Italian style famous worldwide.
Within each category, the products are periodically
updated so that you will always discover new "jewels"
from our much adored country.
The various proposals presented by La Gondola are aimed
not only at people searching for top quality items,
but also at the most demanding collectors.
The products selected must live up to very rigorous
criteria; the same rigorous attention is also applied
to our customer service.
Our warehouse is in Italy .The deliveries
in the European Union do not pay any additional
tax ,ie the prices are NET NET ,you
pay what you see. This is valid for all the
European Union countries .
VAT (Value Added Tax) INFO
If you own a VAT number (EU countries)
you can get the VAT exemption for purchases within the
European Union .
All you need is your VAT number is valid
for transactions within the European Union .
Pls check with the fiscal authorities
in your country.
Attention:the info provided are under
your complete responsibilty.
The VAT NUMBER SINTAX AS FOLLOWS :
2 Letters as country code (eg SE for SWEDEN)
followed by
a number of digits (from 8 to 12 digits)
Once you have registered your
account on our site, all the prices will be automatically
NET ie with the Italian VAT deducted .
Norway and Switzerland
Even if in Europe these countries are
NOT part of the European Union. This means that the
goods make customs when enter the country. (the import
duites if any are NOT included in the prices.
The Italian V.A.T. is not applied when
export to Switzerland and Norway. Once you have registered
your account on our site, all the prices will be automatically
NET ie with the Italian VAT deducted. Pls fill out the
VAT # field in the registration form with any number
eg '11223344' to get the deduction.
PAYMENT SECURITY
La Gondola uses the most advanced payment and crypting
systems available which makes on-line transactions
absolutely safe.
PRIVACY STATEMENT
All the data are kept confidentially:
we will never give the data to a third party.
COMPLETE CUSTOMER SATISFACTION
Or goods replaced. - La Gondola guaranties
exchange or refund on products for whatever reason.
Orders can be placed online 24 hours a
day, seven days a week and are processed within 48 hours.
Ordering is easy and safe:
- Enter our secure on line store.
- When you click on any 'categories' button you
automatically pick up your own shopping cart.
- To add the goods you want to buy in the order
form click on "add to shopping cart".
- You can place your order in Usdollar (USD default
currency),Euro(EUR), British Sterling (GBP) or Danish,
Swedish, Norwegian Crown.
- Once items are placed on the order form, you have
the option to change the quantity or delete the
item from the order.
- If you modify your order be sure to click the
'modify cart' to display the total charges.
- Click on 'Check out' once you completed the order.
- Then fill in the requested
Shipping infos rmation and click on 'SUBMIT FORM'.
- You will receive immediately an automatic email
with the order number : if NOT something wrong has
happened during the order processing .....pls contact
our Customer Service via email or phone/fax.
There are 4 ways to order from LA GONDOLA.
- On-line: the transaction , using cryptographed
transmission, ensures privacy of your credit card
information. Just fill in your data and press "submit
order now" to process yr order.
- off-line: fill in the order form including
your credit card information and send it to us by
email (info@lagondola.it)
or via fax (+39-02-36215547).
- via phone pls call +39 (0) 347 2584590 or +41 912340784
opening hours 9.00 am -12.30pm-- 2.00pm-6.30pm European
time.
- via chat click on the Live Help icon on
our web pages
The information you provide are strictly
confidential. For any questions, please mail us: our
customer service will be pleased to help you.
STATUS OF ORDER
We 'll keep you informed on the status
of yr order via email. For any additional info contact
our Customer service.
We employ the following status criteria:
- In process: the order has been activated
and placed with our overseas suppliers.
- Shipped: the order has been filled and
has been shipped to you.
- On hold: during the verification of your
card (upon receipt of your order) the transaction
was declined - please provide alternative card or
inform us when sufficient funds are available: until
then the order is on hold.
You will receive email informing you whenever
the status of your order has changed.
PAYMENT INFORMATION
We accept the following forms of payment:
Credit cards
Visa, Master Card, JCB. You have to fill in the requested
form on-line or off line. Your credit card is not charged
until your order is shipped. We do not release your
credit card information to any outside organizations.
The transferring of your credit card information is
safely handled by our secure server. You will be charged
in Euro, the equivalent in your local currency will
be calculated directly by your bank.
Pay Pal System
You can pay thru Pay Pal now. You need just an e-mail
address.
Click the logo to activate an account: IT IS FREE
Gift Certificate
We accept payments thru gift certificates issued by
LaGondola/Bella-Italia.
An unlimited amount of gift certificates may be redeemed
per order.
If the order value is higher than the certificates value
,the balance can
be paied thru credit card or PayPal.
PAYPAL GIFT CERTIFICATE
- Buy Gift Certificates using your Paypal account
Gift Certificate in USD (Us Dollar)
Gift Certificate in Euro
Gift Certificate in GBP (Sterling
)
COUPON
If you have received or have seen a promotional coupon
for our site, please insert the code (3 or 4 letters)
into the coupon field on the checkout page and click
on the update button. You will see the coupon discount
and your special price.
SHIPPING COSTS
Delivery time varies from country to country:
the Express Courier delivers within 5 days in most countries
The products are delivered worldwide. La Gondola is
doing its best to offer the lowest shipping prices,
charging our customers only a part of the real shipping
cost. The shipping fees are based on the value of the
items and the method of shipment; each country zone
has different delivery cost that is clearly indicated
in the order form. Should you be entitled to a free
shipping offer please check the free shipping option
when you submit your Geographic Location on the order
form.
We can deliver:
- via Air Mail
- Express Courier(air or ground service)
We 'll keep you informed with the shipping details to
allow you to check by yourself the position of the product
on the way to your Country.
In any case the products will fly from Italy directly
to your front door within a few days.
Delivery time varies from country to country: the Express
Courier delivers within 2-5 days in most countries;
the Air Mail orders should arrive within 20 days.
We 'll keep you informed with the shipping details to
allow you to check by yourself the position of the product
on the way to your Country.
Shipment Tracking.
Once the shipping is made you will be
informed via email with the tracking number.You can
check the parcel status at the web site of the courier
using that number.
Shipment insurance.
All shipments are covered by an insurance
to cover the possible damages in shipping. Should you
notice any damage pls inform the courier immediately
and contact our company to open a claim.
RETURN POLICY -MONEY
BACK GUARANTEE
La Gondola is committed to your complete satisfaction.
If any product you purchase from La Gondola does
not meet your expectations, you may return it within
30 days. We offer full refund minus the shipping cost
to you. Please send an email or fax to the customer
service, requesting instructions for the items you would
wish to return. Shipping and handling charges are non
refundable.
DUTIES AND TAXES
Deliveries within the EU:
Deliveries to the EU countries are taxes exempt. No
other duties is required. If you own a VAT number
(EU countries) you can get the VAT exemption for purchases
within the European Union. All you need is your VAT
number is valid for transactions within the European
Union. Pls check with the fiscal authorities in your
country. Attention:the info provided are under
your complete responsibilty.
The VAT NUMBER SINTAX AS FOLLOWS :
2 Letters as country code (eg SE for SWEDEN) followed
by a number of digits (from 8 to 12 digits).
WARRANTY
All of our products come with the full world manufacturer
warranty. Electrical parts, seals and all the parts
normally worn out are not covered by warranty unless
differently indicated.
According to the European Rules (European Union )
all the products come with a 24 months warranty when
the client is an individual/private.When the order is
placed by a Company/Business name the warranty period
is 12 months. Warranty period outside European Union
is 12 months.
In case of faulty product you need
to get in touch with the our company first. We will
give instructions how to manage the problem .The client
can be addressed to the local service center (if any
):alternatively we organize the collecting of the machine
to be fixed or replaced by our technical service. This
depends by the nature of the problem also.
We are legitimate resellers: some manufacturers
and distributors websites provide uncorrect information
with statements like :
- ....These resellers provide only basic
manufacturers warranty, their warranty is not valid
in the UK ,Denmark or Sweden…
- ....These resellers are not authorized
to sell in the UK,Denmark or Sweden ....
There is no such thing as being authorized
to sell in the United Kingdom, Denmark or Sweden :any
resellers can offer his goods or services in any EU
country (with few exceptions only).This is one of
the basic principles of the European Union and any attempt
to hinder the free flow of goods is illegal and should
be reported to your local authorities.
There is only a European EU warranty(
Swedish or Italian warranty is just without sense).
The law is very clear on this: you as a consumer have
the right the service your product at any service centre
in any EU country within the warranty period (meaning
that if you buy a product from a UK reseller you can
service it in Sweden, Germany or Portugal etc and vice
versa if you buy a product from a Italian, Irish or
Swedish company you can service it in the UK, Germany
etc…)
If any 'authorized' service centre refuses
to service a product justifying this fact that the product
has been bought in a different European Union country,
please be aware that this practice is illegal and should
be reported immediately to us and to your local authorities.
Here are some useful links:
EU
consumer protection
Consumer
rights United Kingdom
Follow this link to report an abuse:
Consumer
Direct UK
Electrical product specifications.
The electrical standard in Europe is 220-240volt-50
hz.All the electrical appliances we carry come with
that standard.
Plug .
The electrical products come with the
2 pins plug (named as Schuko or German type).This plug
is used in the most of the European countries ( Germany,
Sweden, Denmark, Holland, Spain......).
On request it's available the UK 3 pins
plug .
We sell new machines only
Pls note that most of the machine we sell are tested
at the manufacturers. Due to this testing you could
find water residual in the boiler of some machines (espresso
machines).
TERMS OF SALE
- YOU WILL BE CHARGED IN EURO, the equivalent in
your local currency will be calculated by your bank.
You can pay in yr local currency choosing PAYPAL
as
Payment Method .
LA GONDOLA IS A SECURE INTERNET SITE.
La Gondola Website is secure with Secure
Socket Layer (or SSL). If your browser supports
SSL, all confidential information (personal data, credit
card details etc) are transmitted in encrypted form.
When you enter an order, you will see a blue bar across
the top of your browser window as well as a solid key
logo in the lower left corner. This allow you to complete
an entire order without a need or to call or fax us
with creditcard details.
We trust that SSL will make your shopping with La Gondola
a more efficient and safer experience.
Cookies usage.
Our software platform use session-cookies
only,ie they are cancelled once you close your browser.
What is SSL?
SSL provides:
- Server authentication, which allows any
SSL-compatible client to verify the identity
of the server using a certificate and a digital
signature;
- Data encryption,which ensures the privacy
of client-server communications by encrypting
the data stream between the two entities;
- Data integrity, which verifies that the
contents of a message arrive at their destination
in the same form as they were sent.
- SSL employs public key cryptographic technology
from RSA Data Security, an estabilished leader
in computer data security, and works with
various encryption algorithms. The la gondola
server makes use of 128 bit encryption.
|
Should you need any information pls do not hesitate
to contact our customer service:
LA GONDOLA - Bellaitalia S.r.l.
Viale Venezia, 137 bis - 31015 Conegliano (TV) - Italy
Phone : +39 (0) 347 2584590 fax +39 0236215547
Europe Headquarters : +41 912340784
E-Mail: info@lagondola.it
- P.I. 03266970262 |
