Should
you need any information pls do not hesitate to contact our customer
service:
LA GONDOLA - Bellaitalia S.r.l.
Viale Venezia, 137 bis, 31015 Conegliano (TV) - Italy
Phone: +39(0)3472584590 - Fax: +39(0)236215547
Europe Headquarters : +41 912340784
E-Mail: info@lagondola.it
- P.I. 03266970262
DUTIES AND TAXES
Deliveries within the EU:
Deliveries to the EU countries are taxes exempt. No other
duties is required. If you own a VAT number (EU countries)
you can get the VAT exemption for purchases within the
European Union. All you need is your VAT number is valid
for transactions within the European Union. Pls check
with the fiscal authorities in your country. Attention:the
info provided are under your complete responsibilty.
The VAT NUMBER SINTAX AS FOLLOWS : 2 Letters as
country code (eg SE for SWEDEN) followed by a number
of digits (from 8 to 12 digits).
WARRANTY
All of our products come with the full world manufacturer
warranty. Electrical parts, seals and all the parts
normally worn out are not covered by warranty unless
differently indicated.
According to the European Rules (European Union )
all the products come with a 24 months warranty when
the client is an individual/private.When the order is
placed by a Company/Business name the warranty period
is 12 months. Warranty period outside European Union
is 12 months.
In case of faulty product you need to get in touch
with the our company first. We will give instructions
how to manage the problem .The client can be addressed
to the local service center (if any ):alternatively
we organize the collecting of the machine to be fixed
or replaced by our technical service. This depends by
the nature of the problem also.
We are legitimate resellers: some manufacturers
and distributors websites provide uncorrect information
with statements like :
- ....These resellers provide only basic manufacturers
warranty, their warranty is not valid in the UK ,Denmark
or Sweden…
- ....These resellers are not authorized to sell in
the UK,Denmark or Sweden ....
There is no such thing as being authorized to sell
in the United Kingdom, Denmark or Sweden :any resellers
can offer his goods or services in any EU country (with
few exceptions only).This is one of the basic principles
of the European Union and any attempt to hinder the
free flow of goods is illegal and should be reported
to your local authorities.
There is only a European EU warranty( Swedish or Italian
warranty is just without sense). The law is very clear
on this: you as a consumer have the right the service
your product at any service centre in any EU country within
the warranty period (meaning that if you buy a product
from a UK reseller you can service it in Sweden, Germany
or Portugal etc and vice versa if you buy a product from
a Italian, Irish or Swedish company you can service it
in the UK, Germany etc…)
If any 'authorized' service centre refuses to service
a product justifying this fact that the product has
been bought in a different European Union country, please
be aware that this practice is illegal and should be
reported immediately to us and to your local authorities.
Here are some useful links:
EU
consumer protection
Consumer rights United Kingdom
Follow this link to report an abuse:
Consumer
Direct UK
Electrical product specifications.
The electrical standard in Europe is 220-240volt-50
hz.All the electrical appliances we carry come with
that standard.
Plug .
The electrical products come with the 2 pins plug (named
as Schuko or German type).This plug is used in the most
of the European countries ( Germany, Sweden, Denmark,
Holland, Spain......).
On request it's available the UK 3 pins plug .
We sell new machines only
Pls note that most of the machine we sell are tested
at the manufacturers. Due to this testing you could
find water residual in the boiler of some machines (espresso
machines).
TERMS OF SALE
|
